FAQs

★ I'm not sure how long I'll stay a Superstar. How can I cancel?

Well, we hope you'll stay and enjoy each moment! You can easily upgrade, downgrade, or cancel your membership anytime by going to the "My Subscriptions" page https://www.nadiyashahsuperstars.com/account/my-subscriptions 

You can cancel all future payments from there, but we suggest you have a look at your PayPal account, where applicable, and make sure you're all cancelled there, feeling certain and comfortable. 

★ I'm a platinum member - when do I get my 1 hour consultation with Nadiya? 

Consultations take place after each 12 full months of Platinum membership. If you've been a Platinum member for 10 consecutive months, reach out to us at contact@nadiyashah.com and we will make sure we book you with Nadiya for your annual Superstar anniversary. 

★ What's the difference between the Gold and Titanium memberships Personalized Readings? Are they different than a consultation (Platinum)? 

Personalized readings for the Gold and Titanium memberships are provided in video format, based on birth data and specific questions you provide. If you’ve been a member of any of these two membership levels for 10 consecutive months, reach out to us at contact@nadiyashah.com and we will make sure we confirm your Personalized Horoscope Videoscope with Nadiya for your annual Superstar anniversary. You’ll be emailed a form which will ask for birth data and the details for you and anyone else the reading covers, as well as your specific questions. The 15 minute readings (Gold members) are usually a single question or single area of life. The 30 minute readings (Titanium members) usually involve 2-3 questions, that Nadiya will explore in depth during your Personalized Horoscope Videoscope.

 

Consultations (Platinum members) are 1 hour one-on-one live sessions with Nadiya. Consultations take place after each 12 full months of platinum membership. If you’ve been a platinum member for 10 consecutive months, reach out to us at contact@nadiyashah.com and we will make sure we book you with Nadiya for your annual Superstar anniversary consultation. 

★ I'm a gold member - when do I get my 15 min Personalized Video Reading with Nadiya? 

Personalized Video Readings can be requested after each 12 full months of gold membership. If you've been a gold member for 10 consecutive months, reach out to us at contact@nadiyashah.com and we will make sure we get your request sent to Nadiya for your annual 15 min Superstar Personalized Video Reading 

★ I'm a titanium member - when do I get my 30 min Personalized Video Reading with Nadiya? 

Personalized Video Readings can be requested after each 12 full months of titanium membership. If you've been a titanium member for 10 consecutive months, reach out to us at contact@nadiyashah.com and we will make sure we get your request sent to Nadiya for your annual 30 min Superstar Personalized Video Reading 

★ I can't figure out this payment stuff- can I just give you my credit card number? 

We don't process payments or keep any of your financial information. We have no way of approving payments or taking money from your accounts. All payments are processed on third party websites, like PayPal and Stripe. Reach out to us if you need instructions, and we will help where we can, though for specific questions you may want to reach out to your processor of choice

★ I have a bronze level membership, how can I still see my special horoscope?

There are 2 ways for you to enjoy the in depth special horoscope editions Nadiya produces. You can upgrade your membership, and that will give you instant access to all special horoscopes for all signs! It’s a great way to get your fill of Nadiya’s unique insights for you and for those you love. 

The other way is to purchase individual special horoscopes. You can do this by navigating to Nadiya’s main website at nadiyashah.com Simply add the special horoscopes you want to your cart, and check out there. 

★ My Titanium / Platinum Membership includes an all access pass to Synchronicity University. What does that mean?

As a Titanium or Platinum member, you get all access to any live classes taught while you are an active Superstar. This doesn’t include downloads of previous classes or webinars. However, you’ll be automatically enrolled in all Synchronicity University classes and sessions while you are active in your Titanium or Platinum membership, and like other students, you can join live, watch the replay in the dedicated Facebook group for the session, and will be emailed the download of your current classes within 48 hours of the live event. 

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