FAQ's

★ I'm a Titanium member - when do I get my 15 min Personalized Video Reading with Nadiya? 

Titanium Superstars are entitled to their Personalized Video Readings after 12 full months of Titanium membership. If you've been a Titanium member for 10 consecutive months, you can reach out to us at contact@nadiyashah.com . We will then send you a form to complete with your birth data and question or area of life you want your reading top-cover. Once you send the form back, we will make sure we get your request sent to Nadiya for your annual 15 min Superstar Personalized Video Reading, which will be delivered by email within 60 days from the date you submit your form.

★ I'm a Platinum member - when do I get my 30 min Personalized Reading Or Consultation with Nadiya? 

Platinum Superstars are entitled to their Personalized Video Readings or Live Consultation after 12 full months of Platinum membership. If you've been a Platinum member for 10 consecutive months, you can reach out to us at contact@nadiyashah.com . We will then send you a form to complete with your birth data and questions or areas of life you want your reading top-cover. Once you send the form back, we will make sure we get your request sent to Nadiya for your annual 30 min Superstar Personalized Video Reading or Live Consultation, which you can expect to happen within 60 days from the date you submit your form.

★ What's the difference between the Titanium and Platinum memberships Personalized Readings? Are these Live consultations? 

Personalized readings for Titanium members are sent in video format, based on birth data and a specific question or area of life provided, after 12 full months of Titanium membership. If you’ve been a Titanium member for 10 consecutive months, reach out to us at contact@nadiyashah.com. You will then be emailed a form which will ask for your birth data and the details for you and anyone else the reading covers, as well as your specific question you may have. The 15 minute readings, for Titanium members usually cover a single question or a single area of life.  Once you send the form back, we will make sure we get your request sent to Nadiya for your annual 15 min Superstar Personalized Video Reading, which will be delivered by email within 60 days from the date you submit your form.

 

Personalized readings/Consultations for Platinum members can be sent in video format, or they can be a one-on-one 30 min live session with Nadiya based on birth data and specific questions provided. Readings or consultations for Platinum members will take place after each 12 full months of platinum membership. If you’ve been a platinum member for 10 consecutive months, reach out to us at contact@nadiyashah.com You will then be emailed a form which will ask for your birth data and the details for you and anyone else the reading covers, as well as the specific questions you may have. The 30 minute readings or consultations for Platinum members cover a more expanded look at your sky, focusing on up to 2 areas of life. Once you send the form back, we will make sure we get your request sent to Nadiya for your annual 30 min Superstar Personalized Video Reading or Live Consultation, which you can expect to happen within 60 days from the date you submit your form.

★ My Gold / Titanium / Platinum Membership includes an all access pass to Synchronicity University. What does that mean?

As a Gold, Titanium or Platinum member, you will get an all access Pass to any Synchronicity University classes taught live while you are an active Superstar. This doesn’t include downloads of previous classes or webinars. While you are active in your Gold, Titanium or Platinum membership, you’ll be automatically enrolled in all Synchronicity University classes and sessions,  and like other students, you can join live or watch the replay that will be emailed to you within 48 hours after each class. You will also have access to an Only-Members page "Class Pass" inside the Superstar space, where you will find the Zoom links to upcoming classes, as well as the links of recorded ones.

★ I have a bronze level membership, how can I still see my special horoscopes?

There are 2 ways for you to enjoy the in depth special horoscope editions Nadiya produces. You can upgrade your membership, and that will give you instant access to all special horoscopes for all signs! It’s a great way to get your fill of Nadiya’s unique insights for you and for those you love. 

The other way is to purchase individual special horoscopes. You can do this by navigating to Nadiya’s main website at nadiyashah.com Simply add the special horoscopes you want to your cart, and check out there. 

★ I can't figure out this payment stuff- can I just give you my credit card number so you can Sign me up? 

We don't process payments or keep any of your financial information due to security reasons. We have no way of approving payments or taking money from your PayPal or Bank accounts. All payments are processed with the help of third party websites, such as PayPal and Stripe. Reach out to us if you need instructions, and we will help where we can, though for specific questions you may want to reach out to your processor of choice, PayPal for payments with PayPal, or Stripe for payments with debit or credit cards.

★ I'm not sure how long I'll stay a Superstar. How can I cancel?

Well, we hope you'll stay and enjoy each moment! You can easily cancel your membership anytime by going to the "My Subscriptions" page https://www.nadiyashahsuperstars.com/account/my-subscriptions 

You can cancel all future payments from there, but we suggest you have a look at your PayPal account, where applicable, and make sure you're all cancelled there, feeling certain and comfortable. 

If you have any more questions please email us at contact@nadiyashah.com or call us at +1 807-789-0039 (9am-9pm CT)  for assistance

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